Privacy Policy
1. About Us The Regimen is an e-commerce skincare retailer based in South Africa, and respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how your information is collected, used, and shared when you visit or make a purchase from our website.
Who We Are
The Regimen is an online skincare retailer operating in South Africa. At this stage, The Regimen operates as an individual trading under the name “The Regimen”.
2. For any matters relating to your data privacy, please contact: support@theregimen.co.za.
3. The Information We Collect
When you visit or place an order on our website, we may collect the following personal information:
- Standard Personal Information: Name, email, phone number, and shipping address.
- Special Personal Information (The Skin Quiz): Our skin quiz asks about your skin conditions and history. This is classified as health-related data. We only process this information with your explicit consent (see Section 4).
- Technical Data: limited technical data such as browser type, device information, cookie data and website usage may be automatically collected through standard ecommerce analytics.
4. Explicit Consent for Health Data By completing the Skin Quiz, you voluntarily provide information about your skin health. We use this data solely to provide tailored product recommendations. You may withdraw this consent at any time by contacting us, and we will delete your quiz profile.
5. How Your Data Is Stored
Your data may be processed by third-party plugins (such as payment gateways or security tools) whose servers may be located outside of South Africa. In accordance with Section 72 of POPIA, we only use reputable service providers that adhere to high data protection standards to ensure your information remains secure.
We may share your personal information with trusted third parties only where necessary, including:
- Courier services (for delivery purposes)
- Payment gateways (to securely process payments)
- Website and ecommerce service providers
All third parties are required to handle your information responsibly and securely.
7. Data Protection
Although absolute security cannot be guaranteed on the internet, We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
8. Cookies & Analytics
Our website uses standard cookies and ecommerce analytics to understand website traffic and improve functionality. By using our website, you consent to the use of cookies.
9. Direct Marketing & Promotions
By subscribing to our mailing list or opting in at checkout, you consent to receive promotional communications from The Regimen.
You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly. We do not send unsolicited direct marketing communications.
10. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
11. Updates to This Policy
This Privacy Policy may be updated from time to time. Any changes will be posted on this page.
12. Your Rights & PAIA Manual
Your Rights (POPIA)
You have the right to:
- Access the personal information we hold about you
- Request the correction or deletion of your information
- Object to the processing of your personal information
PAIA Manual
Our PAIA Manual, which outlines the procedure to request access to records held by The Regimen, is available upon request by emailing support@theregimen.co.za.
Your Rights You have the right to:
- Access the personal information we hold about you.
- Request the correction or destruction of your data.
- Object to the processing of your personal information
Legal Disclosure
- Full Name: A Arbee t/a The Regimen
- Physical Address: Factory 5, 143 Julia Rd, Durban
- Email: info@theregimen.co.za
- Registration: Individual Sole Proprietorship
- Country of Incorporation: South Africa
The Regimen is a business style of A Arbee t/a The Regimen, an individual trading in the Republic of South Africa. In terms of the Protection of Personal Information Act (POPIA), A. Arbee is the designated “Responsible Party.”